Shipping Policy

Order Processing Time

Every Artifact is custom-printed on order. Once your order is confirmed, we typically forward it to Printify for production within [24 hours]. Production itself usually takes [3–5 business days], depending on the item and current production volume.

Shipping Methods

Orders ship via standard carriers (for example [postal service, DHL, or FedEx]) selected by Printify. You'll receive a shipping confirmation with tracking information once your order is dispatched.

Shipping Time

Delivery time depends on destination:

• Domestic — usually [5–10 business days] after shipping.
• International — typically [10–20 business days] after shipping.

These are estimates, not guarantees — actual delivery may take longer due to customs processing or carrier delays.

Shipping Fees

Shipping costs are calculated at checkout based on your address and the items in your order. The exact fee is always shown before you complete your purchase.

Customs & Duties

For international orders, the recipient may be responsible for customs duties, import taxes, or related fees on arrival. Please check your local regulations before ordering. Unknown Society is not responsible for delays or costs arising from customs processing.

Tracking Your Order

You'll receive an email with a tracking link once your order ships. If you have an account, you can also view order status by signing in.

Lost or Damaged Shipments

If your order appears lost or arrives damaged, contact us within 7 days of the estimated delivery date with your order number and relevant details. We'll work with the carrier and Printify to resolve it — typically by reshipping or refunding — per our Return & Refund Policy.

Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision.